Return and product replacement
You have the right to return the product you received within 14 days of its receipt and request that it be replaced with another size or other product of equal or greater value (in which case you will be charged the difference in price). The team at eleven.com.gr, wanting to stay 100% satisfied with your order, is close to you every day from 09:00 in the morning until 21:00 in the evening.
Terms and conditions for product changes or refunds
The returned product must be in excellent condition, not used or suffered any deterioration or alteration and returned to your original receipt, accompanied by all the necessary documents you received upon receipt.
Order replacement / cancellation process
Your request for product replacement or cancellation of the order must be submitted in writing by e-mail to firstname.lastname@example.org within 3 days of the date of receipt.
In the event of product replacement, it is free of charge for the first time, but if you need a second replacement you will be charged for shipping and delivery charges.
Until you make sure you keep a product, we recommend that you:
- Try the shoes indoors so they do not get damaged.
- Do not remove the labels from the products.
- Be careful not to cause any damage to the shoe packs and any contents (eg, sachet, cords, underpants, certificates, etc.) as they are part of the product and must be included on the return.